Cancellation Policy
At Fiber Now, we aim to provide a smooth and reliable shopping experience for all our customers. This Cancellation Policy explains how you can request cancellation of an order placed through our website, https://fibernow.kolent.com/.
By placing an order with us, you acknowledge and agree to the terms outlined below, subject to applicable laws and consumer rights.
1. Order Cancellation
Customers may request cancellation of an order by contacting our customer support team as soon as possible after placing the order.
Cancellation requests are subject to the current status of the order. We will make reasonable efforts to accommodate cancellation requests received before processing, production, or dispatch begins.
Submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation is effective once we confirm it to the customer.
2. Cancellation Before Processing
If your order has not entered processing, production, or dispatch, you may request cancellation.
Once we approve the request, any payment collected for the cancelled order will be refunded in accordance with our Refund and Returns Policy and applicable law.
3. Cancellation After Processing or Dispatch
Once an order has entered processing, been prepared for dispatch, or shipped, cancellation may no longer be possible.
In such cases, customers should contact us to discuss the available options. Any return, replacement, or refund will be handled according to our applicable policies and legal obligations.
Orders that have already been delivered will be subject to the applicable return and refund procedures.
4. Custom and Made-to-Order Products
Fiber Now supplies customized fiber-optic products, including pre-terminated cable assemblies and products configured to specific technical requirements.
Because these products may be manufactured or assembled according to individual customer specifications, cancellation may be restricted once production has started.
Customers should carefully review all product specifications before confirming an order, including:
- Cable length and type.
- Fiber mode and specifications.
- Connector type and polish.
- Connector configuration and compatibility.
- Quantity and other customization requirements.
If you need to cancel a custom order, please contact us immediately. We will review the order status and inform you whether cancellation is possible.
Any applicable restrictions will be subject to the terms agreed before purchase and applicable law.
5. Bulk and Business Orders
Bulk orders, project-based purchases, and specially quoted orders may be subject to separate cancellation terms.
Where applicable, cancellation conditions, production commitments, non-recoverable costs, and refund arrangements will be specified in the relevant quotation or written order agreement.
Customers should review and approve all technical and commercial details before confirming bulk or customized purchases.
6. Cancellation by Fiber Now
Fiber Now reserves the right to cancel an order when reasonably necessary, including circumstances involving:
- Product unavailability.
- Incorrect pricing or product information.
- Inability to fulfil the requested specifications.
- Payment authorization failure or suspected fraudulent activity.
- Shipping or operational restrictions that prevent fulfilment.
If we cancel an order after receiving payment, we will notify the customer and arrange any applicable refund in accordance with our Refund and Returns Policy and applicable law.
7. Refunds for Cancelled Orders
If your cancellation request is approved and a refund is due, the refund will generally be issued to the original payment method wherever possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Any applicable refund amount, deductions, or non-refundable charges must comply with the terms disclosed before purchase and applicable law.
For additional information, please review our Refund and Returns Policy.
8. How to Request a Cancellation
To request cancellation, please contact our team using the details below.
Please include the following information to help us process your request:
- Order number.
- Name used when placing the order.
- Registered email address or contact number.
- Reason for cancellation, if applicable.
Contact Details
Business Name: Fiber Now
Email: jromeo@fiber-now.com
Phone: 754-457-9361
Website: https://fibernow.kolent.com/
Please contact us as early as possible to improve the chances of cancelling your order before processing or production begins.
9. Changes to This Policy
Fiber Now may update this Cancellation Policy from time to time to reflect changes in our business operations, products, or legal requirements.
Any revisions will be published on this page with an updated effective date.
10. Contact Us
If you have questions about cancelling an order or need assistance with a cancellation request, please contact our customer support team using the details provided above.
We will make reasonable efforts to review your request and provide an appropriate response.
Thank you for choosing Fiber Now.