Privacy Policy – fibernow.kolent.com

At Fiber Now, accessible at https://fibernow.kolent.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, purchase products, request a quotation, or contact our team.

By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain that consent separately.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

1.1 Personal Information

When you place an order, submit a quotation request, or contact us, we may collect:

Full name.
Email address.
Phone number.
Billing and shipping address.
Company name and business contact details, where applicable.
Information provided through contact forms or customer support communications.

1.2 Order and Transaction Information

When you purchase products from Fiber Now, we may collect information relating to your order, including:

Products purchased and selected configurations.
Order number and transaction status.
Quantity, pricing, taxes, and shipping details.
Payment status and relevant transaction references.
Return, cancellation, refund, or support request details.

Payment card details and other sensitive payment information may be processed directly by third-party payment providers. We do not intend to collect or store full payment card details on our website unless specifically disclosed and handled through an appropriate secure payment process.

1.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies and services in use:

IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with website features.
Referral URLs and approximate location derived from technical information.
Cookies, session identifiers, and similar technologies.

1.4 Information You Provide Voluntarily

If you submit a product enquiry, request a bulk quotation, or ask for customized fiber-optic products, we may collect technical specifications, project requirements, company details, and other information necessary to respond to your request.

Please avoid submitting confidential or sensitive information unless it is necessary for your enquiry.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To process, confirm, and fulfil orders.
To prepare quotations and respond to product enquiries.
To arrange shipping and delivery.
To process eligible cancellations, returns, and refunds.
To provide customer service and technical assistance.
To send order confirmations, delivery updates, and important service notifications.
To manage payments and help prevent fraudulent transactions.
To operate, maintain, and improve our website.
To understand website usage and improve user experience.
To comply with legal, tax, accounting, and regulatory obligations.
To send promotional communications where permitted by law and, where required, with your consent.

We will use personal information for purposes that are compatible with the reason it was collected or otherwise permitted by applicable law.

3. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Contract: To process orders, provide products, and fulfil our obligations to customers.
Consent: For activities where your consent is required, such as certain marketing communications or optional cookies.
Legal obligations: To comply with applicable laws, regulations, and recordkeeping requirements.
Legitimate interests: To operate our business, secure our website, prevent fraud, and improve our services, where these interests are not overridden by your rights.

The applicable legal basis will depend