Shipping & Delivery Policy

At Fiber Now, we aim to deliver high-quality fiber-optic products safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website, https://fibernow.kolent.com/.

By placing an order, you acknowledge this policy, subject to applicable laws and any specific delivery terms agreed in writing.

1. Order Processing

Orders are processed after the required order details have been confirmed and payment has been authorized or received, as applicable.

Processing time may vary depending on product availability, order quantity, customization requirements, and production schedules.

Standard products may be processed differently from customized or made-to-order products. If your order requires additional technical verification or manufacturing, we will communicate any relevant estimated processing time where possible.

Please ensure that all shipping, billing, and contact information is accurate when placing your order.

2. Shipping and Delivery Time

Estimated shipping and delivery timelines may be displayed at checkout, provided in an order confirmation, or communicated through a quotation.

Actual delivery times may vary depending on:

  • Product availability and processing time.
  • Custom manufacturing or assembly requirements.
  • Shipping destination.
  • Courier or logistics provider.
  • Weather conditions and transportation disruptions.
  • Customs clearance or import procedures, where applicable.
  • Other circumstances beyond our reasonable control.

Any delivery dates provided are estimates unless a specific delivery commitment has been expressly agreed in writing.

If we become aware of a significant delay, we will make reasonable efforts to communicate relevant updates.

3. Shipping Locations

Fiber Now may ship products to locations supported by our shipping arrangements.

Available destinations, delivery options, and applicable shipping charges will be confirmed during checkout or through the relevant quotation process.

For international orders, delivery availability may depend on the destination country’s import requirements, carrier restrictions, and other applicable regulations.

Please contact us before placing a large or international order if you need confirmation of shipping availability.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or included in the quotation or order agreement.

The final shipping cost may depend on factors such as:

  • Delivery destination.
  • Package weight and dimensions.
  • Order quantity.
  • Shipping method.
  • Special handling or delivery requirements.

For bulk, project-based, or customized orders, shipping charges may be calculated separately and confirmed before the order is finalized.

Any applicable taxes, customs duties, import fees, or other destination charges will be handled according to the information provided at checkout, the applicable order agreement, and relevant law.

5. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers can use the tracking details supplied to check shipment progress through the relevant shipping provider.

Tracking information may take some time to become available after dispatch. Updates may also be delayed while a shipment is being processed or transferred between logistics providers.

If you have not received tracking information or need assistance locating a shipment, please contact our support team.

6. Customized and Made-to-Order Products

Some Fiber Now products, including pre-terminated fiber assemblies and specially configured cable products, may require additional manufacturing, assembly, testing, or quality checks before dispatch.

The processing time for these products may differ from that of standard stocked products.

Where a customized order requires a separate production schedule, the estimated dispatch or delivery timeline will be communicated through the applicable order confirmation or quotation.

Customers should confirm all technical specifications before approving customized orders to help avoid delays caused by specification changes.

7. Bulk and Business Orders

Bulk orders, commercial purchases, and project-based orders may require special shipping arrangements.

For such orders, the shipping method, estimated dispatch date, delivery schedule, freight charges, and other relevant conditions may be specified in the quotation or written order agreement.

If an order is split into multiple shipments, the relevant dispatch and delivery details will be communicated where applicable.

Any specific written shipping agreement will apply to the relevant order to the extent permitted by applicable law.

8. Delivery Address and Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient name.
  • Company name, where applicable.
  • Complete shipping address.
  • Postal or ZIP code.
  • Contact phone number and email address, where required.

Please contact us as soon as possible if you identify an error in your shipping details.

Address changes may not be possible once an order has been processed or dispatched. Any change will be subject to the shipping provider’s capabilities and applicable charges.

9. Delayed, Lost, or Undelivered Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details, if available.

We will make reasonable efforts to investigate the shipment with the relevant shipping provider and help determine the next steps.

Delivery delays may occur because of weather events, transportation disruptions, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

If a shipment is confirmed lost or undelivered, we will review the circumstances and provide an appropriate resolution in accordance with the applicable order terms and law.

10. Damaged Packages or Incorrect Deliveries

Please inspect your shipment upon receipt.

If your package appears damaged or you receive an incorrect, incomplete, or different product from the one confirmed in your order, contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the outer packaging and product, where relevant.
  • Any available delivery or shipment documentation.

This information will help us investigate the issue and determine whether a replacement, refund, or another appropriate remedy is available.

Please retain the original packaging until the issue has been reviewed, where reasonably possible.

Nothing in this section limits your rights under applicable law.

11. Failed Delivery and Returned Shipments

A delivery may fail because of an incorrect address, an unavailable recipient, refusal of delivery, or restrictions imposed by the shipping provider.

If a shipment is returned to us, we will review the circumstances and contact the customer where appropriate to discuss reshipment or other available options.

Additional shipping charges may apply to reshipments where permitted by applicable law and the agreed order terms.

Refunds for returned or undelivered shipments will be handled according to our Return & Refund Policy and applicable legal requirements.

12. Customs Duties and International Deliveries

For international shipments, customs duties, import taxes, brokerage fees, and other charges may apply depending on the destination and the terms of the shipment.

Responsibility for these charges will be determined by the applicable checkout disclosures, quotation, shipping terms, and relevant law.

Customers are responsible for complying with import requirements applicable to their destination where those responsibilities legally rest with them.

Customs inspections, documentation requirements, or import restrictions may affect delivery timelines.

13. Order Changes and Cancellations

Requests to change an order, modify product specifications, or update a delivery address should be submitted as soon as possible.

Changes may not be possible after production, processing, or dispatch has begun.

Cancellation requests are governed by our Cancellation Policy. Any refund arising from an approved cancellation will be handled according to our Return & Refund Policy.

14. Shipping Issues and Customer Support

If you have questions about shipping charges, delivery estimates, tracking information, or a delayed shipment, please contact us.

Business Name: Fiber Now

Email: jromeo@fiber-now.com

Phone: 754-457-9361

Website: https://fibernow.kolent.com/

Please include your order number and delivery details so that our team can assist you more efficiently.

15. Changes to This Policy

Fiber Now may update this Shipping & Delivery Policy to reflect changes in shipping arrangements, business operations, or legal requirements.

Updates will be published on this page with a revised effective date. Changes will not override existing contractual commitments where prohibited by applicable law.

16. Contact Us

We aim to provide a reliable shipping experience and keep customers informed about their orders.

If you need additional assistance, please contact our team using the details provided above.

Thank you for choosing Fiber Now for your fiber-optic networking needs.