Terms & Conditions
Welcome to Fiber Now. These Terms & Conditions govern your access to and use of our website, https://fibernow.kolent.com/, and any products or services purchased through it.
By accessing our website, placing an order, or submitting a quote request, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. About Fiber Now
Fiber Now provides fiber-optic products and connectivity components for data centers, telecommunications networks, and datacom infrastructure. Our product range includes fiber-optic patch cables, pre-terminated fiber assemblies, pigtails, MTP/MPO assemblies, bulk fiber cables, and related components.
We also offer customized product configurations and bulk-order quotations to meet specific project requirements.
2. Eligibility and Website Use
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- You will provide accurate and complete information when placing an order or submitting a quote request.
- You will use this website only for lawful purposes.
- You will not attempt to interfere with the website’s security, functionality, or operation.
- You will not use the website to transmit malicious software, fraudulent information, or unauthorized commercial communications.
We reserve the right to restrict or suspend access to the website if we reasonably believe these Terms have been violated.
3. Products and Custom Configurations
Fiber Now offers standard and customized fiber-optic products. Depending on the product, available configurations may include connector types, connector polishing, cable length, fiber mode, jacket specifications, and other technical requirements.
Customers are responsible for reviewing their selected specifications before placing an order.
For customized products, production will be based on the specifications confirmed during the ordering or quotation process. Please contact us before ordering if you require assistance selecting a compatible product.
Product images, descriptions, and specifications are provided for identification and informational purposes. Actual products may vary slightly in appearance, packaging, or other non-material details.
4. Product Availability
All products are subject to availability and production capacity.
We make reasonable efforts to keep product listings accurate and up to date. However, a product may occasionally become unavailable or require additional production time.
If we cannot fulfil an accepted order, we will contact you regarding the available options, which may include an alternative product, a revised delivery timeline, or a refund where applicable.
5. Pricing and Taxes
Product prices are displayed on the relevant product pages and may vary according to product specifications, selected configurations, quantities, and customization requirements.
We reserve the right to correct pricing errors, update product prices, and modify promotional offers at any time.
Any applicable taxes, shipping fees, handling charges, or other costs will be communicated during checkout or in the applicable quotation, as relevant.
For custom or bulk orders, the final price will be based on the confirmed specifications, quantity, and agreed commercial terms.
If a material pricing error affects an order, we will contact you to discuss the available options before proceeding with the affected order.
6. Orders and Order Acceptance
Submitting an order through our website constitutes a request to purchase the selected products.
An order confirmation or automated email does not necessarily mean that the order has been finally accepted or that production has begun.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases involving:
- Incorrect product pricing or listing information.
- Product unavailability.
- Incomplete or inaccurate customer information.
- Suspected fraudulent or unauthorized transactions.
- Inability to fulfil the requested product specifications.
If payment has already been collected for an order that we cancel, any applicable refund will be processed in accordance with our Refund and Returns Policy.
7. Custom and Bulk Orders
Custom fiber-optic assemblies and bulk orders may require a separate quotation, technical review, production schedule, or written approval.
Before confirming a customized order, customers should verify all relevant specifications, including connector compatibility, cable length, fiber type, polish type, and other project-specific requirements.
Once production has started, customized products may be subject to additional cancellation or return restrictions, subject to applicable law and our published policies.
Any special pricing, production timelines, payment milestones, or other terms agreed in writing for a bulk order will apply to that order to the extent they are consistent with applicable law.
8. Payment Terms
Customers must complete payment using the payment methods made available at checkout or otherwise agreed in writing.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We may use third-party payment processors to facilitate transactions. Payment processing may be subject to the processor’s separate terms and policies.
Orders may be delayed or withheld if payment authorization fails, payment remains outstanding, or a transaction requires additional verification.
For bulk and customized orders, payment schedules may be specified in the applicable quotation or order agreement.
9. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe communicated at checkout or during the quotation process.
Delivery times are estimates and may be affected by product availability, customization requirements, manufacturing schedules, carrier delays, customs procedures, weather, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Please inspect your shipment upon receipt and contact us promptly if products are missing, damaged, or appear incorrect.
For further information, please review our Shipping & Delivery Policy.
10. Cancellations, Returns, and Refunds
Cancellation requests must be submitted as soon as possible. An order may already be in production or have been dispatched when a cancellation request is received.
Customized, made-to-order, or specially configured products may be subject to restrictions on cancellation and returns, subject to applicable law and the terms communicated before purchase.
Eligible returns, replacements, and refunds will be handled according to our published policies and applicable consumer protection laws.
Please review our Cancellation Policy and Refund and Returns Policy before placing an order.
11. Product Quality and Compatibility
We aim to supply fiber-optic products that meet the specifications described in the applicable product listing or confirmed order.
Customers are responsible for determining whether a product is suitable for their equipment, network architecture, installation environment, and intended application.
Unless expressly stated in writing, we do not guarantee compatibility with every third-party device or network configuration.
Any technical information provided on our website is for general guidance and should be verified against the requirements of the intended installation.
12. Warranty and Product Issues
Any express product warranty will be governed by the applicable warranty terms provided with the product or agreed in writing.
Customers should contact us promptly if a product appears defective, damaged, or inconsistent with the confirmed order specifications.
Warranty coverage, where applicable, may be subject to inspection and verification. Damage caused by improper handling, incorrect installation, unauthorized modification, or use outside the specified operating conditions may not be covered unless otherwise required by law.
Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.
13. Intellectual Property
All content on this website, including text, graphics, product photographs, logos, designs, layout, and other materials, is owned by Fiber Now or its respective licensors, unless otherwise indicated.
You may view and use website content for personal or legitimate business purchasing purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.
All third-party trademarks, product names, and brand references remain the property of their respective owners.
14. User Submissions and Quote Requests
When submitting a quotation request, enquiry, review, or other information through our website, you agree to provide truthful and accurate information.
You must not submit unlawful, misleading, defamatory, confidential third-party, or infringing content.
You authorize us to use the information you submit to respond to your enquiry, prepare quotations, process orders, and provide related customer support, in accordance with our Privacy Policy and applicable law.
Submitting a quote request does not automatically create a purchase contract or guarantee a particular price, delivery date, or product availability.
15. Privacy and Data Protection
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Information collected through the website may be used to process orders, communicate with customers, respond to enquiries, prevent fraud, improve our services, and meet legal obligations.
By using our website, you acknowledge that your information will be handled as described in the applicable Privacy Policy.
Please review our Privacy Policy for more details about the information we collect and how it is used.
16. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.
These third parties operate independently and may have their own terms, privacy policies, and practices.
We are not responsible for third-party websites or services that we do not control. Accessing or using them is at your own discretion and subject to their applicable terms.
17. Limitation of Liability
To the extent permitted by applicable law, Fiber Now will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, including loss of profits, business interruption, or loss of data.
We are not responsible for losses caused by circumstances beyond our reasonable control, inaccurate customer-supplied specifications, or incompatibility resulting from requirements not disclosed or confirmed before purchase.
Nothing in these Terms limits liability that cannot legally be limited or excluded. Any other limitation of liability will apply only to the extent permitted by applicable law.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold Fiber Now and its authorized representatives harmless from third-party claims, losses, liabilities, and reasonable expenses arising directly from your unlawful use of the website, your infringement of third-party rights, or your material breach of these Terms.
This provision does not apply to the extent a claim results from our own unlawful conduct or other circumstances for which liability cannot legally be excluded.
19. Suspension and Termination
We may restrict or terminate access to the website if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or created a security or operational risk.
Suspension of website access does not remove any payment obligations or other rights and responsibilities that have already arisen under an accepted order, subject to applicable law.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, products, website functionality, or legal requirements.
Revised Terms will be published on this page with an updated effective date.
Your continued use of the website after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law. Changes will not retroactively alter an existing order agreement where prohibited by law.
21. Governing Law and Dispute Resolution
These Terms & Conditions will be governed by the laws applicable to the legal entity operating Fiber Now, without prejudice to any mandatory consumer protection laws that apply to a customer.
Any dispute arising from these Terms or an order should first be raised with our team so that we can attempt to resolve it amicably.
Where a dispute cannot be resolved informally, it will be handled by the courts or other dispute resolution bodies having jurisdiction under applicable law.
22. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
23. Entire Agreement
These Terms, together with the applicable product details, confirmed quotation or order agreement, Privacy Policy, Cancellation Policy, Refund and Returns Policy, and Shipping & Delivery Policy, form the agreement governing your use of the website and your purchases, as applicable.
Where a specific written order agreement conflicts with these general Terms, the specific agreement will prevail for that order to the extent permitted by law.
24. Contact Information
If you have any questions about these Terms & Conditions, product specifications, orders, or quotations, please contact us:
Business Name: Fiber Now
Email: jromeo@fiber-now.com
Phone: 754-457-9361
Website: https://fibernow.kolent.com/
We will make reasonable efforts to respond to your enquiry and assist with your request.
Thank you for choosing Fiber Now for your fiber-optic networking needs.